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CharterCARE Announces Updated Visitor Guidelines August 2020

We are pleased to announce the latest update to our Visitor Guidelines.

Effective today, August 20, CharterCARE Health Partners and its affiliate hospitals will allow visitors to bring in iPhones, laptops, clean clothing, and take dirty clothing home. They may also bring in food and we will allow for flower deliveries, except in the BMT unit.

Visitors are still limited to one per patient/room and must be 18 years of age or older. The visitor may stay for no more than one (1) hour and can return for another hour within the same day. Visitors will be screened (and must be negative) for COVID-19, wear face coverings/appropriate PPE and must maintain social distancing. All other existing visitor restrictions remain in place.

This is consistent with the Rhode Island Department of Health decision to transition from a level 3 to a Level 2 visitation policy.


At Roger Williams, visitors must enter through the East Entrance only.

At Fatima, visitors must enter through the Central Registration Entrance only.

All visitors must check in with security to be issued a visitor’s badge.  The badge must always be worn and be visible.

There will be no congregating in waiting rooms, gift shops or cafeterias. Social distancing should be observed.

Visitors may accompany a patient to their outpatient destination/department but then must leave the building or wait in their car.

Visitors for COVID-positive or PUI patients are not be allowed except in certain situations and approved by the Administrator on Call. Visitors yo the B0ne Marrow Transplant Unit must wear a surgical mask rather than other “face coverings”. Any exceptions must go through the AOC.


Visiting Hours

Emergency Departments:24/7.

Behavioral Health: Center One-no visitors;

West Four- 6 PM-7 PM;

West Three- 1:30 PM-2:30 PM and 6:00 PM-8:00 PM.  Weekends and holidays 1:00 PM-6:00 PM;

2 Center-1:00 PM-2:30 PM and 6:00 PM-7:30 PM.  Weekends 1:00 PM-6:00 PM; 3 South-1:00 PM-2:30 PM and 6:00 PM-7:30 PM.  Weekends 2:00 PM-6:00 PM;

2 South-1:00 PM-2:30 PM and 6:00 PM-7:30 PM.  Weekends 1:00 PM-6:00 PM.

All other departments 8:00 AM-8:00 PM.


Thank you for adhering to these new guidelines and we welcome back visitors!